When will my return be refunded?
Your return will always be credited according to the payment method you chose when ordering.
When will I receive confirmation of my return?
Once we receive your return, we will inspect what you sent back. Please allow us up to 21 days to confirm your return.
What happens if I cancel?
If you have cancelled your order or an item is not available in exceptional circumstances, we will refund you the amount.
This is how the purchase amount is credited depending on the payment method:
- Credit card:
The credit will be returned to the credit card account we charged. You will be able to see the chargeback on your next credit card statement. The date of the chargeback may coincide with the date of payment.
- SEPA direct debit:
You will receive the credit on the bank account from which the purchase amount was debited. It may take up to 5 working days before the credit appears in your account.
- PayPal :
The credit will be made to the PayPal account you use. You can decide for yourself at PayPal whether the amount will be deposited in your PayPal account or transferred back to your bank account.
