payment with credit card

With us you can pay conveniently and securely with your credit card. We accept all major credit cards. Your credit card will only be charged once your order has been shipped.

Refund after a return

If you return one or more items, the corresponding value of the goods will be credited back to the credit card that was originally charged.

Please note: If your credit card has expired, no refunds can be made to your bank details. Please contact your credit card company.

Refund in case of cancellation

Of course, you do not have to pay for items that have been cancelled. We will not charge your credit card until your items have been shipped.

Security when paying by credit card

Your credit card details are transmitted using an SSL encryption process. This high security standard means that shopping at wioo.store with a credit card is safe.

When completing the order, 3DS authentication is used (Verified by VISA, MasterCard Secure Code, American Express SafeKey, Diners Club International ProtectBuy). Authentication guarantees the particularly secure processing of credit card transactions on the Internet using special encryption methods.

You don't need any additional software for this. Both registered and unregistered customers will be automatically redirected to their bank's website for payment processing. To complete the order, please follow the steps provided there.

How to choose your payment method

When you complete an order and proceed to checkout, you can choose from a range of payment methods offered. If you would like to change a selected payment method, simply click on "edit" next to the payment method.

Here you can find out everything about card payments with 3D Secure

European guidelines are changing to make online card payments even safer for you. For orders placed from January 1, 2021, you will be asked to verify yourself using 3D Secure. This will be indicated depending on the type of card you use (e.g. Visa Secure, Mastercard Identity Check or American Express SafeKey).

What do i have to do?

If you haven't already done so, you should activate your card for 3D Secure. Most banks offer this service online. You can find out this on your bank's website.

If you have already registered for 3D Secure or have used the function before, you do not need to register again. However, your bank may be setting up a new payment process to improve usability. Some banks have designed a new smartphone app specifically for this purpose. Please contact your bank for more information.

To ensure that you can pay for your next order easily and securely, we recommend that you activate 3D Secure before your next online order.

What is changing?

You may have already been asked to verify yourself using 3D Secure when making online payments in the past, but the new guidelines also introduce a new process that offers more security and an easier way to authenticate.

The video below shows an example of what the new process could look like. In this case, the bank uses the smartphone and fingerprint to authenticate the customer.