Has my return arrived?

Once we receive your return, we will check which items have been returned and only then will we confirm receipt of the return by email. Therefore, it can take up to 21 days until you receive confirmation of your return with all the refund details.

The shipment tracking shows that the return has already arrived. When will I receive confirmation?

We will do our best to process your return as quickly as possible after we receive it. Please allow up to 21 days for this to happen. It is best to keep your receipt of your return until we send you a confirmation email.

I submitted the return more than 21 days ago

If your return was made more than 21 days ago, please contact us using the contact form. Please have your order number and return receipt ready.