Has my return arrived?

Returns in the WiooStore – Simple and uncomplicated

At WiooStore, we offer a simple and fast return process. If you're not satisfied with your purchase, you can easily return the items within 30 days . We want you to be completely satisfied with your purchase—that's why we guarantee a hassle-free returns process. Returns are easy, fast, and secure—and we'll make sure you receive your refund promptly.

This is how the return works:

  1. Contact us to report your return.

  2. Pack the item securely and return it.

  3. Upon receipt, we will inspect your return and refund you quickly and securely according to the payment method you selected.

Refund depending on payment method:

  • Credit card: Chargeback to your credit card account (visible on the next statement).

  • SEPA Direct Debit: Credit to the bank account from which the amount was withdrawn. Processing time: up to 5 business days.

  • PayPal: Credit to your PayPal account. You decide whether the amount is deposited into your PayPal or bank account.

Please note:
You will receive your refund within 14 days of handing over the return shipment to the carrier. Please keep the carrier's return receipt until you receive your refund.

Return address:
WiooStore
Online shop
Siemensstrasse 2
50354 Hürth
Germany

Note: Please use the word “Onlineshop” in the address so that the parcel service can deliver the goods without any problems.

Returning shoes:
If you have any concerns about your shoes, please contact us at reklamation@wioostore.de . We will review your return upon receipt and confirm it within up to 10 days.

I submitted the return more than 10 days ago:
If your return was made more than 10 days ago, please contact us using our contact form . Have your order number and return receipt ready.

What happens if I cancel?
If you have canceled your order or an item is exceptionally unavailable, we will refund you immediately.

Complaints about murals from the Mural Gallery – Not satisfied or damaged?
If your mural arrives damaged or doesn't meet your expectations, you can submit a claim using the following link: [Submit a claim] . Please note that claims will only be processed via the link and not by phone.