Returns in the WiooStore – Simple and uncomplicated
At WiooStore, we offer a simple and fast return process. If you're not satisfied with your purchase, you can easily return the items within 30 days . We want you to be completely satisfied with your purchase—that's why we guarantee a hassle-free returns process. Returns are easy, fast, and secure—and we'll make sure you receive your refund promptly.
This is how the return works:
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Contact us to report your return.
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Pack the item securely and return it.
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Upon receipt, we will inspect your return and refund you quickly and securely according to the payment method you selected.
Refund depending on payment method:
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Credit card: Chargeback to your credit card account (visible on the next statement).
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SEPA Direct Debit: Credit to the bank account from which the amount was withdrawn. Processing time: up to 5 business days.
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PayPal: Credit to your PayPal account. You decide whether the amount is deposited into your PayPal or bank account.
Please note:
You will receive your refund within 14 days of handing over the return shipment to the carrier. Please keep the carrier's return receipt until you receive your refund.
Return address:
WiooStore
Online shop
Siemensstrasse 2
50354 Hürth
Germany
Note: Please use the word “Onlineshop” in the address so that the parcel service can deliver the goods without any problems.
Returning shoes:
If you have any concerns about your shoes, please contact us at reklamation@wioostore.de . We will review your return upon receipt and confirm it within up to 10 days.
I submitted the return more than 10 days ago:
If your return was made more than 10 days ago, please contact us using our contact form . Have your order number and return receipt ready.
What happens if I cancel?
If you have canceled your order or an item is exceptionally unavailable, we will refund you immediately.
Complaints about murals from the Mural Gallery – Not satisfied or damaged?
If your mural arrives damaged or doesn't meet your expectations, you can submit a claim using the following link: [Submit a claim] . Please note that claims will only be processed via the link and not by phone.
