🔁 Returns in the WiooStore – Simple & uncomplicated
At WiooStore, we want you to be completely satisfied with your purchase. If you don't like an item or it doesn't fit, you can easily return it within 14 days.
✅ This is how the return works:
1. Register return
👉 Contact our customer service
2. Pack items
Use the return label and drop off your package with the appropriate shipping service provider.
📌 No label? → Request now
3. Get a refund
Refund within 14 days via your original payment method once we receive the return.
Refund depending on payment method:
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Credit card: Chargeback to your card account (visible on the next statement)
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SEPA direct debit: Credit to your bank account (processing time: up to 5 working days)
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PayPal: Refund to your PayPal account – you decide whether the funds stay there or go to your bank account
Important: Please keep the shipping carrier's receipt until the refund is completed.
📦 Return address:
WiooStore – Online Shop
Siemensstrasse 2
50354 Hürth
Germany
👉 Please use the word “Onlineshop” in the address – this is the only way your package can be delivered correctly.
ℹ️ Important information:
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❌ This voluntary right of return does not apply to personalized items
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🌍 Returns from non-EU countries cannot be accepted
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📬 Timely dispatch is sufficient to meet the return deadline
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💳 There are no fees for the refund
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🛡️ Your statutory rights (e.g. in the case of defective items or your right of withdrawal) remain unaffected
👟 Returning shoes
If you have any questions or problems with shoes:
Customer service
We will inspect your return upon receipt and respond to you within up to 10 days.
Return more than 10 days ago?
📩 Open contact form
Please have your order number and return receipt ready.
🖼 Complaints about murals (mural gallery)
Did your mural arrive damaged or does it not meet your expectations?
👉 Submit a complaint
⚠️ Note: Unfortunately, we cannot process complaints about murals by telephone.
