Is your item defective or damaged?

Complaints at WiooStore – We take care of your concerns

At WiooStore we offer you uncomplicated solutions for your complaints. Legitimate complaints usually involve obvious manufacturing or processing errors. If a product is defective or incorrectly printed, we will arrange a replacement or reprint free of charge.

In order to process your complaint quickly, we need clear photos that document the defect. Please also include a photo of the green hangtag (barcode) so that we can clearly identify the product.

Product photos & washing instructions: Defects on T-shirts, hoodies and other textiles are often visible after the first wash. Make sure to check and wash the products promptly after receipt.

Shoes & Disclaimer: A smell of glue when shoes are delivered is normal as they are freshly produced shoes. Let the shoes air out for a few days and the smell will disappear.

Wall mural complaints: If your wall mural arrives damaged or does not meet your expectations, you can submit a complaint using the following link: Submit a complaint .

Please note that complaints will only be processed via the link and not by telephone.

If you have any questions or concerns regarding complaints, please contact us by sending an email to kontakt @wioostore.de . We will take care of your request as quickly as possible!