Is your item defective or damaged?

Complaints at WiooStore – We take care of your concerns

At WiooStore, we offer straightforward solutions for your complaints. Legitimate complaints usually involve significant manufacturing or processing defects. If a product is defective or imprinted incorrectly, we will arrange a replacement or reprint free of charge.

To process your complaint quickly, we require clear photos documenting the defect. Please also include a photo of the green hangtag (barcode) so we can clearly identify the product.

Product photos & washing instructions: Defects on T-shirts, hoodies, and other textiles are often visible after the first wash. Make sure to check and wash the products promptly upon receipt.

Shoes & Disclaimer: A slight smell of glue upon delivery is normal, as these are freshly produced shoes. Let the shoes air out for a few days, and the smell will disappear.

Complaints about murals from the Mural Gallery: If your mural arrives damaged or does not meet your expectations, you can submit a complaint using the following link: Submit a complaint .

Please note that complaints will only be processed via the link and not by phone.

If you have any questions or concerns regarding complaints, please contact us by sending an email to kontakt@wioostore.de . We will address your concerns as quickly as possible!